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Follow and close a case
What a case's status means, and how to tell us it's solved.
- Who can do this
- Everyone
- Reading time
- 1 min read
| Status | Means |
|---|---|
| New | We have it, and haven't picked it up yet. |
| Open | Someone at Navoras is on it. |
| Waiting on you | We've replied, and need something from you. |
| Solved | Fixed. Reply if it isn't, and it opens again. |
| Closed | Finished. Something new is a new case. |
A case waiting on you for a week is marked solved, and a solved case closes after another week. When a case is solved, we ask whether it fixed things: one click tells us where our help falls short.
Still stuck?
A person at Navoras reads every message and replies by email. Name your workspace, and the request ID if it's about one.