Raise a support case
Tell us what's wrong from your workspace, and follow the conversation there and by email.
- Who can do this
- Everyone
- Reading time
- 1 min read
-
1
Say what it's about
The API, how something sounds, voices, billing, your account, or something else.
-
2
Name the request, if there is one
Paste its
request-id, from the response's headers or from History. We see what the request was (never its text) and find it in our logs. -
3
Describe it
What you sent, what you expected and what happened. Attach a screenshot, or the audio that came out wrong.
A person at Navoras reads every case. We reply on the case and by email; reply to our email and your answer is added to the case.
How fast we answer
We reply first within one working day, sooner on the Business plan. Working hours are Monday to Friday in Nairobi, outside Kenyan public holidays.
Still stuck?
A person at Navoras reads every message and replies by email. Name your workspace, and the request ID if it's about one.